The Little Door and Co. Terms and Conditions for Private Hires
All reservations for the private rooms, provisional or confirmed, and all Christmas* bookings are made upon and subject to the following Terms & Conditions.
PAYMENT AUTHORISATION
We require a payment authorisation of 100% of the minimum spend. This is NOT a payment, but by inputting your card details, you are authorising us to charge you the amount should you violate the terms and conditions.
FINAL NUMBERS
Final confirmation of numbers is required 7 days prior to the date of the function. Please note if numbers drop after this point, then the management will charge for the numbers confirmed. In the case of increased numbers, we will charge for the number of guests attending.
For Christmas* bookings we require 4 working weeks’ notice.
MINIMUM SPEND
Please note service charge applies on the total food & beverage bill and is not included in the minimum spend. This is 9% and is pre-agreed. The minimum spend can only be made up from food and beverage consumed on the day between the hours of the private hire. If the minimum spend is not met within the private hire hours, then you will be charged the remaining spend. At Christmas, we require the service charge to be pre-paid with your minimum spend.
MENU
The menu must be selected a minimum of 7 days prior to the event date.
For Christmas* bookings we require 4 working weeks’ notice exactly.
Please make us aware of guests with dietary requirements and we will offer them an alternative if they are not catered for within your choices. This must be finalised in line with the notice periods above.
Please note if you have not chosen a menu with enough notice, we can’t not guarantee your preferred choice and a chef's selection menu maybe offered as an alternative.
ENTERTAINMENT
( applies to all group bookings with pre-booked entertainment )
Please note all entertainment must be pre-paid at the time of deposit by BACS and is non-refundable in the event of cancellation.
Payment must be received in full to confirm a reservation.
Use of our DJ or AV equipment is subject to a £1000 damage deposit which must be paid in advance and will be claimed in part or whole in the event of damage or theft to items rented by you.
You may source and book your own entertainment but please note you will be liable for any damage or theft of to the venue caused by third party entertainment
All entertainment is subject to availability and prices may vary. We recommend booking entertainment at the time of confirmation to ensure your requests are available.
All entertainment must be confirmed and paid within 4 working weeks of your event date.
We reserve the right to vary the pricing at any time and pricing may vary due to availability of suppliers
All prices quoted are inclusive of VAT
FINAL DETAILS
To ensure we deliver an exceptional level of customer service, a function sheet will be sent to you by your booking handler which will need to be signed at least 7 days in advance of your booking. The function sheet will outline all the details of your booking which the operations team will operate from on the day.
For Christmas* bookings this must be signed two weeks before your event date.
EXTERNAL CATERING
No external food or drink is permitted to be brought into the restaurant and served during your event without written authorisation from the venue. If allowed, a corkage or plating fee will be applied.
SERVICE CHARGE & VAT
A service charge of 12.5% will be added to the final bill. Service charge is not included within any minimum spend. VAT is included on all prices quoted.
PAYMENT
Payment in full for a function must be made either by invoice with 72 hours’ notice for an invoice request and paid before 48 hours of the event. Failing this, they must be paid for on arrival.
For Christmas* Bookings, we require 50% payment of the minimum spend on confirmation of the booking and the remaining 50% made 4 weeks before your booking date.
No payment can be made post-event under any circumstances.
CANCELLATIONS
January - November: If your event is cancelled within 4 weeks of the function date, your payment authorisation will be charged for 50 % of the minimum spend by The Little Door and Co as a cancellation charge.
All Christmas* Bookings : If your event is cancelled within 16 weeks of the function date, your payment authorisation will be charged for 50% minimum spend by The Little Door and Co as a cancellation charge.
If you cancel within 7 days, you will be charged 75% of the minimum spend
If you cancel within 3 days, you will be charged 100% of the minimum spend
If you don’t show, you will be charged 100% of the minimum spend
A change of dates has the same cancellation policy.
COVID POLICY
The safety of our guests and staff is of utmost importance to us. At the time of your booking, we will be following any rules outlined by our government and we will require all guests to follow these rules. Your event manager will advise you of any special instructions for you and your guests. Please note we reserve the right to refuse service to any guests that do not abide by these rules.
However, if one or a few of the guests in your party become ill in the lead up to the event, we are unable to offer free rescheduling and if you were to cancel, you would be charged.
If the government mandates an isolation period, and you cancel, you will be charged the full cancellation fee. Half of this amount would be given back to you in the form of a tab off your final bill if you reschedule within 4 weeks of the original event date.
COVID Cancellations: If the UK government forces the restaurant to close due to Lockdown or other measures, we offer free re-scheduling, on the same terms, within 12 weeks of the date at which the lockdown ends.
DAMAGE
If you or any of your guests, including any third party entertainers or any other person(s) not employed by Little Door & Co, are to damage our venue, you hold liability and will be charged the amount it costs to replace or repair these items from your payment authorisation. If the cost is above the amount of the payment authorisation, we will seek these damages be paid in full.
CARD AUTHENTICATION
We conduct credit checks on all credit and debit cards used to secure bookings to make sure they can pay should they cancel. In the event of cancellation, if we are unable to charge your card and/or you refuse payment you may be refused future access to our venues.
PERSONAL BELONGINGS, DELIVERY AND STORAGE
Onsite storage for materials is not available at any of our venues.
All materials brought in specifically for events (corporate signs, publications, displays, goody bags etc) must be delivered to the venue on the day of the event. All deliveries must be booked in and confirmed by a reservations team member.
All materials must be removed from the Venue and the Premises immediately following the event.
We cannot under any circumstances guarantee the safe keeping of any materials delivered early or left on site and we are not able to arrange for collection on your behalf.
Little Door & Co holds no liability if any valuables are lost, damaged or misplaced.
By providing my card details to secure the function, I am aware that I am liable to a fee if I cancel and I hereby agree to the terms and conditions set out above and have read the cancellation policy in full.
*Christmas means any Christmas party, office function, or large group booking booked between 18th November - 23rd December 2024, including any Christmas bookings in January 2025.